What Is Cengage Brain?
Independence, Kentucky-based CengageBrain.com is the official e-commerce arm of Cengage Learning, Inc., billing itself as "the premier destination for purchasing Cengage Learning textbooks, eBooks, eChapters, digital solutions, study tools, and textbook rentals at a significant discount."
What Major Product/Service Categories Does Cengage Brain Offer?
CengageBrain.com features the following major product/service categories:
What Are Some Specific Products Cengage Brain Carries?
In all, Cengage Brain carries over 35,000 brand new print textbooks, eBooks, textbook rentals, single eChapters, closeout titles and an array of print, digital and audio study tools. Among the offerings are:
Is a Print Catalog Available?
No. However, CengageBrain.com does offer an online catalog arranged in alphabetical order according to subject.
Which Countries Does Cengage Brain Serve?
At present, CengageBrain.com serves the United States and selected countries in Europe, Africa, the Middle East and Latin America only. The company offers a special site for Canadian customers at www.NelsonBrain.com.
What Are Shipping Costs?
Cengage Brain uses UPS and Federal Express as its carriers. Shipping costs for physical products sent to customers residing in the United States are:
Cengage Brain does not count digitals and textbook rental fees towards the dollar amount in its free shipping offer.
What Methods of Payment Are Accepted?
Cengage Brain accepts the following online payments:
Is There a Return/Exchange Policy?
States official company policy: "Refunds or exchanges are available for non-electronically delivered products within 30 days of purchase. Refunds are generally not available for items delivered electronically including Access Codes for online products." All returned products must be in saleable condition with shipping costs borne by the customer. All closeout titles are non-returnable.
What About Customer Service?
Cengage Brain offers the following customer service options:
Customer technical support options are:
How Long Has Cengage Brain Been in Business?
CengageBrain.com is a division of Cengage Learning, Inc., which was founded in 1994 under the name Thomson Learning, Inc. Cengage Learning, Inc. – the name change came in August 2007 – has annual revenues of over $2 billion, employs some 5,500 people and operates in over 20 countries. Cengage Learning, Inc. makes its corporate headquarters at 200 First Stamford Place, Suite 400, Stamford, CT 06902 USA. Phone: 203-965-8600.
Cengage Brain maintains a social media presence on Facebook and Twitter. CengageBrain.com also features the Cengage Brainiac blog.